How to Reduce Guest Complaints in 30 Days
40% of complaints can be eliminated within a month — without spending a dime. Here's the exact system we use with our clients across Kenya.
Read Full ArticleInsights & Articles
Practical advice, industry trends, and proven strategies for hospitality success from the Prime Consultancy team.
From Our Desk
Latest Insights
Real lessons from 10+ years on the floor — no fluff, just actionable advice.
Operations
Staff Training
Training Your Restaurant Staff: A Practical Guide
The 5-day onboarding system that turns new hires into confident, competent servers — proven across hundreds of restaurants we've worked with.
Read Full Article
Startups
Opening a Hotel? 10 Things We Wish We Knew
After consulting on hotel openings across Kenya, here's what separates a smooth opening from a disaster. Includes our pre-opening checklist.
Read Full Article
Catering
Why Your Catering Business Is Losing Money
The 5 hidden money drains in catering — and a 30-day profit plan to fix them. Includes a profit calculator template.
Read Full Article
Revenue
5 Revenue Leaks in Your Hotel (And How to Fix Them)
Small leaks sink ships. Here are the hidden money drains we find in almost every hotel audit — and simple fixes that add thousands to your bottom line.
Read Full Article
Customer Service
The Art of Service Recovery: Turning Angry Guests into Loyal Fans
A complaint handled right creates a customer for life. Here's our proven 4-step service recovery protocol that actually works.
Read Full Article